AI Service Agent is an advanced AI-powered chatbot designed to automate customer interactions across multiple platforms, including WhatsApp, Facebook Messenger, Instagram, and Web Live Chat. This solution enhances business communication by providing 24/7 automated customer support, integrating with business systems, and enabling seamless conversational AI experiences.

2. KEY FEATURES

• Multi-Platform Integration: Connects with WhatsApp, Messenger, Instagram, and website chat.
• AI-Powered Responses: Uses Natural Language Processing (NLP) to deliver intelligent and contextual responses.
• Knowledge Base (KB) Integration: Fetches information from an internal KB to provide accurate responses.
• WhatsApp Business API Support: Automates WhatsApp messages with multi-number support (up to 5 numbers per bot).
• Analytics & Reporting: Tracks customer interactions, sentiment, and trends.
• Seamless CRM Integration: Connects with CRM tools to manage leads and support tickets.
• Multiple Bot Management: Businesses can manage multiple bots and assign different phone numbers.
• Data Privacy & Security: Uses secure database storage for conversations and business data.